Mr Cycling World » Q’n’A

Everything you Need to Know About Cotton Cycling Caps

mrcyclingworld — Thu, 01 Apr 2010 05:04:41 +0000

Cotton caps are a cheap, stylish & practical accessory. Known traditionally in France as a casquette, MrCyclingWorld is a proud provider of boutique cycling caps. We have a few tips for cap owners to help answer the questions you never wanted to ask…

Faema Cap - a traditional cotton cycling cap, complete with flippable brim

SIZING

Typically, most cycling caps are considered “one size fits most”. There is no adjustable buckle at the rear, generally just a simple elastic rear. In realistic terms, those with a head of more than 61cm will struggle to wear a cycling cap.

More often than not, yes a cotton cycling cap will fit under your helmet.

CARE

As a rule, your cycling cap should be washed after all wears. Some say to machine wash your cap is ok, we here at mrcyclingworld strongly advise against this! Instead you should gently hand wash your cap in cold water – it only takes 2 minutes after your post-ride shower. The brim and tyvek ribons sometimes used are delicate, hand washing your cap helps ensures its longevity.

To dry your cap let it hang in the shade.

“NEW TECHNOLOGIES”

Some manufacturers out there are experimenting with fully sublimated polyester cycling caps. In MrCyclingWorld’s extensive experience these look great for about a day or two but nothing beats a screen printed cotton cap. Having said that, it’s only a matter of time before someone gets the formula right and that will be a great thing for everybody. Until then, stick to traditional cotton caps.

PODIUM CAPS

Podium caps, worn on the podium no doubt!

Podium caps are basically a baseball-style cap with team sponsors logos on it. Generally not worn while riding, they are worn mostly by cyclists after an event during an interview or on the champion’s podium (hence it’s name!).

Podium caps are very different to cotton cycling caps in that they are made from a heavier material and often (but not always!) have an adjustable strap at the rear, as with most baseball-style caps.

Are Cycling Computers Waterproof?

mrcyclingworld — Tue, 16 Feb 2010 05:03:01 +0000

Dear mrcyclingworld, I was interested in buying one of your speedos and wondered if they are waterproof?

Hi & thanks for the question. Most cycling speedos (including Garmin, Cateye etc) are “highly weather resistant” in the sense that they are designed to withstand environmental conditions you might incur while cycling, such as rain, fog, snow, humidity, etc. However, since the computer head units cannot be completely submerged, they are not technically “waterproof”. Hope this is helpful!

Can I collect the item from your warehouse in Melbourne?

We are often asked if we allow for customers to come to our warehouse in Melbourne and collect their order, and unfortunately the answer is no. There are numerous reasons for this, and they are described here.

Do you deliver worldwide?

Yes, in fact we send packages from our warehouse here in Melbourne (Australia) nearly every day.

Can you deliver to my PO Box?

Yes, we can send your order to a PO Box no problems at all. Kindly note however, that some (particularly large and/or bulky) items must be sent by a courier. If this is the case you will see this in the item description area.

Is it safe to pay online with Mr Cycling World?

Yes, absolutely. Our system is set-up to protect you, even to the point where we can’t see your credit card details after you’ve made payment, even if we wanted to. We guarantee every purchase you make through our site, which is protected by SSL encryption technology.

What types of payment do you accept?

We accept payment via our SSL secure server, using your credit card, via Paypal or directly through your credit card. We are able to accept phone payments, but please ensure you have all your order details ready including your credit card.

We do not currently accept orders or payments by fax.

How long until I receive my order?

Generally orders of in-stock items are shipped within one business day of having received cleared payment. All items are shipped with Australia Post, with the exclusion of particularly bulky orders.

Typical delivery times are as follows:

Australia (metropolitan areas): 1-5 business days
Australia (regional areas): 2-9 business days
United States: 4-10 business days
UK & Europe: 4-12 business days

Delays:

Please note that delays of up to 28 days can and do occur. If you still have not received your package within 28 days of making payment, please contact us and we will chase it for you.

Priority Upgrade (Australia only):

For Australian customers, we offer priority upgrade on all orders. You may select priority upgrade prior to checking out, the price of using this service will calculate automatically before you make payment.

Express Post International:

For international orders, we offer Australia Post’s Express Post International service if you are in hurry to receive your order. Again, you may select this service as you go through the checkout area. The price of this service will calculate automatically before you make payment.

Can you mark on the customs form that this order is a “gift” and declare the value under a certain amount?

No. Firstly this is illegal in Australia and can lead to heavy penalties. We don't set the rules, we just follow them. Please don't ask us not to.

Secondly it will mean the insurance value on the items is under-declared (which only becomes a problem on the rare occasion that the items are lost/damaged in transit).

How do returns work?

All items listed on our website is brand new. Refunds are only available in the case of faulty goods which are not described in the listing.

If you do receive a faulty item, you may return it (new, unworn and with original packaging and tags attached) within 7 days of having received your goods, for a refund.

If you are unhappy with the size, colour, etc. of any of your items then please contact us to discuss your options. In most circumstances we will be happy to either provide you with a store credit, or exchange your item(s) with another item of the same value, provided that (a) the items you wish to exchange are new, unworn and with intact tags, and (b) that the exchange process does not incur additional costs to MrCyclingWorld. This may mean that you will be responsible for additional postage costs.

Items must be received within 14 days of order date for this process to be seamless. In all cases contact must be made with us first, or your return may be null & void.

Please be aware that Exchanges and Store Credits are always at the sole discretion of the operators of MrCyclingWorld.

Refunds

If the item is not as described in the listing we may offer a refund.
Item must be returned in original condition complete with original tags and/or packaging.
You must email us of your intentions by requesting a refund within 7 days of having received your item.
You must be aware that you return the item to us at your own expense as you would normally do when returning an item purchased in-store.
The item should be returned by a mail/courier service that provides freight tracking. We recommend using either express post or registered mail. A friendly reminder that you are liable for any product that is lost or stolen during transport when returning products to us.

Exchanges

Exchanges work in the same way as making a return (see above) except you will notify us by email that you would prefer to exchange. We reserve the right to either accept or decline a request for an exchange.
Exchanges are only possible on items still in stock.
If that particular item is not in stock we may offer a store credit.
If there is any variance in the price of the product involved in the exchange we will advise you of the amount and how we will either refund or charge you.
You must be aware that you return the item to us at your own expense and will be charged an additional delivery charge for the new product.

Store Credit

In the event that store credit is offered, the terms of the store credit will be issued at that time.
Typically we will offer you a gift voucher which you can use when checking out on your next order.

If you’re Australian, why is it “.com” and not “.com.au”?

Actually, we own both.

What is the Length and Width of Cinelli Handlebar Tape?

mrcyclingworld — Sun, 14 Feb 2010 06:20:46 +0000

Dear mrcyclingworld, what is the length and width of Cinelli handlebar tape?

According to Cinelli themselves, a standard set of handlebar tape is 175cm long and 30mm wide. Enough to cover most road handlebars :)

About Q’n'A
Want to ask us something that’s been niggling at you for a while, or just a simple question? It’s easy! Simply send us an email & we might just put it up on our Q’n'A section of our website! Either way, we will always get back to you, and more often than not within 24 hours.

Who Does Our Website?

mrcyclingworld — Sat, 13 Feb 2010 00:14:17 +0000

On the odd occasion we do get asked by passer by’s something along the lines of “You’re website is ok but it’s not brilliant, I think you should look at getting a new web designer, it might help!”.

While we appreciate all constructive feedback and do take it on board, the truth is that we do our own website. So while our site may not be as fancy as ninemsn, as flash as cyclingnews, or as simple as Twitter, the reality is that we’re not professional web designers or IT experts, we are a professional internet cycling retailer (and wholesaler). While we might have the occasional web visitor email us and ask why our website isn’t as good as perhaps it could be, we’ve never had a single complaint from a customer about the time, effort and focus we put into delivering the best products & service possible.

So we might suck at being website designers, but we take pride in our products & customer service.

Thanks for reading.

About Q’n'A
Want to ask us something that’s been niggling at you for a while, or just a simple question? It’s easy! Simply send us an email & we might just put it up on our Q’n'A section of our (apparently semi-amateur) website! Either way, we will always get back to you, and more often than not within 24 hours.