We are fair and reasonable people, but we do need a returns policy, and here it is…
All items listed on our website is brand new. Refunds are only available in the case of faulty goods which are not described in the listing.
If you do receive a faulty item, you may return it (new, unworn and with original packaging and tags attached) within 7 days of having received your goods, for a refund.
If you are unhappy with the size, colour, etc. of any of your items then please contact us to discuss your options. In most circumstances we will be happy to either provide you with a store credit, or exchange your item(s) with another item of the same value, provided that (a) the items you wish to exchange are new, unworn and with intact tags, and (b) that the exchange process does not incur additional costs to MrCyclingWorld. This may mean that you will be responsible for additional postage costs.
Items must be received within 14 days of order date for this process to be seamless. In all cases contact must be made with us first, or your return may be null & void.
Please be aware that Exchanges and Store Credits are always at the sole discretion of the operators of MrCyclingWorld.
Refunds
- If the item is not as described in the listing we may offer a refund.
- Item must be returned in original condition complete with original tags and/or packaging.
- You must email us of your intentions by requesting a refund within 7 days of having received your item.
- You must be aware that you return the item to us at your own expense as you would normally do when returning an item purchased in-store.
- The item should be returned by a mail/courier service that provides freight tracking. We recommend using either express post or registered mail. A friendly reminder that you are liable for any product that is lost or stolen during transport when returning products to us.
Exchanges
- Exchanges work in the same way as making a return (see above) except you will notify us by email that you would prefer to exchange. We reserve the right to either accept or decline a request for an exchange.
- Exchanges are only possible on items still in stock.
- If that particular item is not in stock we may offer a store credit.
- If there is any variance in the price of the product involved in the exchange we will advise you of the amount and how we will either refund or charge you.
- You must be aware that you return the item to us at your own expense and will be charged an additional delivery charge for the new product.
Store Credit
- In the event that store credit is offered, the terms of the store credit will be issued at that time.
- Typically we will offer you a gift voucher which you can use when checking out on your next order.
