We are often asked if we allow for customers to come to our warehouse in Melbourne and collect their order, and unfortunately the answer is no. There are numerous reasons for this, and they are described here.

Yes, in fact we send packages from our warehouse here in Melbourne (Australia) nearly every day.

Yes, we can send your order to a PO Box no problems at all. Kindly note however, that some (particularly large and/or bulky) items must be sent by a courier. If this is the case you will see this in the item description area.

Yes, absolutely. Our system is set-up to protect you, even to the point where we can’t see your credit card details after you’ve made payment, even if we wanted to. We guarantee every purchase you make through our site, which is protected by SSL encryption technology.

We accept payment via our SSL secure server, using your credit card, via Paypal or directly through your credit card. We are able to accept phone payments, but please ensure you have all your order details ready including your credit card.

We do not currently accept orders or payments by fax.

Generally orders of in-stock items are shipped within one business day of having received cleared payment. All items are shipped with Australia Post, with the exclusion of particularly bulky orders.

Typical delivery times are as follows:

• Australia (metropolitan areas): 1-5 business days
• Australia (regional areas): 2-9 business days
• United States: 4-10 business days
• UK & Europe: 4-12 business days

Delays:

Please note that delays of up to 28 days can and do occur. If you still have not received your package within 28 days of making payment, please contact us and we will chase it for you.

Priority Upgrade (Australia only):

For Australian customers, we offer priority upgrade on all orders. You may select priority upgrade prior to checking out, the price of using this service will calculate automatically before you make payment.

Express Post International:

For international orders, we offer Australia Post’s Express Post International service if you are in hurry to receive your order. Again, you may select this service as you go through the checkout area. The price of this service will calculate automatically before you make payment.

No. Firstly this is illegal in Australia and can lead to heavy penalties. We don't set the rules, we just follow them. Please don't ask us not to.

Secondly it will mean the insurance value on the items is under-declared (which only becomes a problem on the rare occasion that the items are lost/damaged in transit).

All items listed on our website is brand new. Refunds are only available in the case of faulty goods which are not described in the listing.

If you do receive a faulty item, you may return it (new, unworn and with original packaging and tags attached) within 7 days of having received your goods, for a refund.

If you are unhappy with the size, colour, etc. of any of your items then please contact us to discuss your options. In most circumstances we will be happy to either provide you with a store credit, or exchange your item(s) with another item of the same value, provided that (a) the items you wish to exchange are new, unworn and with intact tags, and (b) that the exchange process does not incur additional costs to MrCyclingWorld. This may mean that you will be responsible for additional postage costs.

Items must be received within 14 days of order date for this process to be seamless. In all cases contact must be made with us first, or your return may be null & void.

Please be aware that Exchanges and Store Credits are always at the sole discretion of the operators of  MrCyclingWorld.

Refunds

• If the item is not as described in the listing we may offer a refund.
• Item must be returned in original condition complete with original tags and/or packaging.
• You must email us of your intentions by requesting a refund within 7 days of having received your item.
• You must be aware that you return the item to us at your own expense as you would normally do when returning an item purchased in-store.
• The item should be returned by a mail/courier service that provides freight tracking. We recommend using either express post or registered mail. A friendly reminder that you are liable for any product that is lost or stolen during transport when returning products to us.

Exchanges

• Exchanges work in the same way as making a return (see above) except you will notify us by email that you would prefer to exchange. We reserve the right to either accept or decline a request for an exchange.
• Exchanges are only possible on items still in stock.
• If that particular item is not in stock we may offer a store credit.
• If there is any variance in the price of the product involved in the exchange we will advise you of the amount and how we will either refund or charge you.
• You must be aware that you return the item to us at your own expense and will be charged an additional delivery charge for the new product.

Store Credit

• In the event that store credit is offered, the terms of the store credit will be issued at that time.
• Typically we will offer you a gift voucher which you can use when checking out on your next order.

Actually, we own both.